How to Disconnect Surplus Social Media Channels in VirtusNova | Step-by-Step Guide for Downgrading Your Plan
When downgrading your VirtusNova subscription plan, you may need to disconnect surplus social media channels to match your new plan's limits. This guide will walk you through the process step by step.
Amine
Last Update 7 months ago
Video Tutorial
Watch our step-by-step video guide:
1. Access Your Social Profiles
There are two ways to access your connected social media profiles:
Option 1: Quick Access Menu
Navigate to the top right corner of your dashboard and select "Social Profiles" from the menu.
Option 1: Dashboard View
Scroll down on your main dashboard to locate the section displaying your connected social media profiles.
2. Disconnect the social media profile
Once you've accessed your social profiles, follow these steps:
1-Locate the social media channel you want to disconnect
2-Click on the three dots menu next to the channel
Before confirming the disconnection, please be aware of the following:
Content That Will Be Deleted:- Scheduled posts in your calendar
- Drafted posts that haven't been published
- Already published posts will remain live on your social media channel, but no longer visible within your VirtusNova interface.
3. Continue with the plan downgrade
After successfully disconnecting your surplus social media channels, you'll be able to proceed with your plan downgrade process.
Need help?
If you encounter any issues while disconnecting social media channels or have questions about your subscription, please contact our support team via the in app human support desk of directly via email: [email protected]